David Leonhardt’s SEO and Social Media Marketing

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Live Chat Improves Conversions

I found this an interesting read, so I thought I would share it… Study: Live Chat Ups Conversions Tenfold | WebProNews

Even more interesting was the response I got from one of my clients when I forwarded the article to him: That’s very interesting.  Live Chat is easier to support than phone calls too.”I suppose live chat makes it so easy for a person to ask questions, even less of a barrier than picking up the phone.  But keep in mind that not everyone wants to do the live chat thing.  Email and phone numbers are still important.  And trust levels are much higher when you post a real address…so keep all your contact information on your pages.

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