David Utter writes in Dreaming Of Search In 1994 :
Instant messaging and VoIP have begun to supplant email for regular communications anyway, a change we will lament. The best part of email is its asynchronous nature. A message sent at 9 could be answered at 10 without either party feeling intruded upon or ignored.
I agree. A discussion requires instant communications, best by telephone of one sort or another. But for most communication, which requires a simple one-way transfer of information, email is at least as useful, much less disruptive and far more efficient. Plus it leaves a trail to refer back to, especially when you want to refer back to commitments you, your supplier or your customer have made. Plus email allows you to forward information, even months later, to new players who get involved.
Unless a discussion is required, email is by far the most effective tool we have right now.
Written by David Leonhardt
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